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Los Angeles, California, United States of America
JOB #R2104787

Client Director, Energy Efficiency Programs - Los Angeles

SoCalREN Client Director

Location: Los Angeles, CA

As ICF continues to expand our energy business and advance the “future of energy,” we’re looking for an experienced Client Director to lead our growing portfolio of work with a client in LA County, California. You will be responsible for developing strategy, bringing innovation and new offerings to the portfolio, nurturing client relationships, managing a diverse team, and ensuring operational excellence and client satisfaction from both ICF and our business partners.

At ICF, we partner with our clients across North America to provide program design and delivery support for energy programs, including technical/engineering expertise, program management, IT and marketing solutions, and call center and rebate services. A number of these programs have been recognized with awards from ACEEE, AESP, SEPA, Chartwell, and others. If you perform well in a fast-paced environment, have strong analytical skills, great interpersonal skills, and can effectively manage and prioritize multiple efforts under tight deadlines, we encourage you to learn more about ICF (www.icf.com) and apply to join our team.

As a Client Director, you will:

  • Serve as the main point of contact for the client, cultivating the relationship and closely partnering with them to grow their portfolio and exceed their goals and expectations.

  • Act as a trusted strategic advisor to the client’s senior leadership team on important policy matters and regulatory affairs.

  • Guide strategy and implementation of energy efficiency programs and resources. 

  • Provide oversight of various functions associated with a portfolio of programs including IT, marketing/outreach, customer care, admin/operations, and program implementation, ensuring collaboration and coordination.

  • Monitor client satisfaction, swiftly resolve any issues, and apply continuous improvement to existing approaches/processes.

  • Track overall portfolio metrics, budgets, performance, and subcontracts and provide guidance for improving on any of these components.

  • Recruit, onboard, manage, and mentor portfolio staff.

  • Report up to senior and executive level ICF staff on portfolio performance, client and business development opportunities, and overall strategy for regional growth.

As a Client Director, you will have:

  • Bachelor’s degree in relevant field such as Policy, Business, Sciences, Engineering or Energy Resources.

  • 8+ years of experience designing and implementing successful energy efficiency programs.

  • 5+ years of experience managing consulting projects for utilities, state energy offices, state/local governments, and regional non-profits.

  • Ability to establish influential partnerships at all levels.

  • Demonstrated experience with client relationship development.

  • Strong interpersonal and stakeholder management skills; ability to work effectively with internal colleagues, teaming partners, and senior leadership.

  • Ability to communicate effectively, written and verbally, with clients and colleagues at all levels.

  • Ability to work from client’s office a few days per week, when available following the pandemic.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Los Angeles, CA (CA80)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.