Be on Alert – Fraudulent Employment Offers. Learn More

Durham, North Carolina, United States of America
JOB #R2102544

Buyout Case Manager

Are you interested in helping North Carolina create communities that are more resilient in the face of future disasters? Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. 

We are seeking a Buyout Case Manager to support application reviews as part of a Voluntary Buyout Program administered by the North Carolina Office of Recovery & Resiliency (NCORR). As a Case Manager, you will work closely with other members of the Case Management Team, the Program Manager, senior ICF staff, and subject matter experts; clearly communicate information regarding applicant engagement, community outreach, and file review and processing. The position requires, but is not limited to, the following responsibilities: 

Key Responsibilities:

  • Master policies and procedures governing North Carolina’s voluntary buyout recovery program  

  • Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process. 

  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems 

  • Prepare letters to applicants and other required program documents  

  • Communicate with applicants by phone, email and in-person to communicate program requirements and case status 

  • Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures 

  • Interact with project lead and staff from local, state and federal government agencies 

  • Support public outreach events and off-site applicant meetings 

  • Provide tracking and reporting information on cases progressing from intake to closeout 

  • Manage multiple priorities and to work limited overtime, as necessary. 

 Basic Qualifications:

  • 2+ years of work experience with case management, public housing, or disaster recovery related work 

  • Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat. 

  • Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, and other program-related documents. 

  • Demonstrated ability to review documents at a close level of detail and catch subtle differences. 

  • Experience in analyzing information and problem-solving. 

  • A flexible schedule that can accommodate some evening or weekend work as may be required. 

Preferred Skills/Experience:

  • Experience in reviewing details of a property deed, title or appraisal. 

  • Experience facilitating client applications to public benefit programs. 

  • Experience in disaster recovery and/or housing support services or programs. 

  • Bilingual in English and Spanish

Professional Skills:

  • Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, and other program-related documents. 

  • Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone. 

  • Strong verbal and written communication skills. 

  • Ability to work successfully with disaster victims from culturally and socioeconomically diverse backgrounds.   

  • Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment. 

  • Experience in analyzing information and problem-solving. 

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing. 

#MBNC  

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

N Carolina Client Office (NC88)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

More jobs you might like

Jul 22, 2021
Raleigh, North Carolina, United States of America
Jul 20, 2021
Austin, Texas, United States of America
Jul 17, 2021
New York, United States of America (Remote)
Jul 14, 2021
Multiple locations
Jul 14, 2021
Multiple locations
Jul 14, 2021
Atlanta, Georgia, United States of America
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.