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Multiple locations
Richmond, Virginia, United States of America
Raleigh, North Carolina, United States of America
JOB #R2103619

Business Analyst (Hybrid/Remote)

ICF is currently looking for a talented Lead Business Analyst to support a large federal IT system modernization to improve the lives of children in foster care. You will work with our customer and program subject matter experts to understand the business goals and objectives of the system, and then translate those findings into actionable specifications for delivery. In this role, you will be on the front lines of conceptualizing our systems to enhance our end-user experiences while working with the best and brightest in User Experience, Development, Requirements Analysis and Quality Assurance Testing.

We are looking for a Lead Business Analyst who is customer-focused and passionate about helping large government agencies modernize. We know you'll love working for ICF - check out for more about why!

*Location - this role will be a hybrid role, allowing some work from home. Client meetings in the Washington DC Metro area will be required approximately 4 times per year, so preferred candidates will live within driving distance to the area*

What you’ll be doing:

Lead requirements gathering efforts to support important development activities. 

• Elicit and document requirements from various customer stakeholders; build and sustain Requirements Traceability Matrix (RTM)

• Logging incoming requests/work in team tools such as JIRA and Confluence

• Communicate with the customer and team about the status of work

• Perform QA and work directly with the developers to implement bug fixes and change requests

• Collaborate with team members and support the creation of wireframes and prototypes to elicit feedback and confirmation from stakeholders.

What you must have:

  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific or technical discipline

  • 5+ years experience working on web and/or software development teams using agile scrum methodologies, preferably on large scale IT modernization programs

  • 5+ years experience conducting and leading interviews to gather, managing, and validating requirements

  • 3+ years experience developing functional designs, conceptual wireframes and performing gap analysis on current state processes

  • 1+ years experience with application development efforts focusing on data management and reports/data visualizations based on ETL processing and data warehouses. 

What we'd like you to have:

  • Experience using Atlassian suite tools (e.g. JIRA) to maintain product backlogs, plan and execute sprints, and report progress.

  • Experience with the HHS and social programs such as Medicaid or TANF, or experience working with CMS or FNS programs.

  • Experience with supporting testing activities including developing and running test scripts using test automation tools. 

  • Experience with supporting or creating wireframes or mockups using UX design tools such Axshare or Figma

  • An understanding of cybersecurity from an administrative perspective

Why you’ll love working here:

  • Generous vacation and retirement plans

  • Comprehensive health benefits 

  • Flexible work location

  • Diverse workforce that values equality and inclusion

  • Ongoing training and development opportunities

  • Friendly community with lots of social events

  • Participation in charity initiatives

  • Employee support program

Technologies you’ll use:

JIRA, Confluence, Axshare, Figma

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Business Systems

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.