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Richmond, Virginia, United States of America
JOB #R2202819

Business Analyst

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.  


  • Work closely with various technical and non-technical stakeholders to understand complex business processes and define business requirements. 

  • Translate business requirements into concise, feasible, and verifiable user stories and acceptance criteria. 

  • Interact with the development and testing teams to communicate and validate requirements. 

  • Maintain and prioritize user story backlog. 

  • Support the solutioning process by developing competencies in various technology platforms. 

  • Produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting, and testing activities on web and hosted technologies. 

  • Develop functional documentation such as use cases, functional specifications, reports, and screen prototypes. 

  • Conduct system demonstrations for stakeholder feedback and validation. 

  • Conduct training and develop end-user documentation as required. 

  • Contribute to an Agile environment and apply best practices through cross-functional collaboration. 

Basic Qualifications: 

  • Must be able to obtain a Public Trust per Federal client requirement 

  • Must be a US Citizen per Federal client requirement  

  • 3+ years of experience in business analysis 

Preferred Qualifications: 

  • 5+ years of experience in business analysis, preferably with CRM end-to-end implementations or Custom Application Development 

  • Good working knowledge of the Scaled Agile methodology 

  • Working knowledge of a data modeling tool (Visio, Axure, etc.) 

  • Excellent analytical, problem-solving, and communication skills. 

  • Ability to multi-task in a fast-paced environment. 

  • Bachelor’s degree, or equivalent years of experience 

  • Agile/Scrum Master Certification preferred 

  • Experience with ServiceNow, Salesforce, .NET, or Java preferred 

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Business Systems

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.