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Richmond, Virginia, United States of America
JOB #R2104564

Billing Assistant

Job Description:

As an invoice processor, successful team members will have the opportunity to directly impact customer satisfaction. From processing lighting rebates to working with customer requests, the Invoice team is pivotal in the connection between client, customer and ICF. ICF is looking for ambitious, self-motivated individuals who can adapt quickly to changes in processes as well as learn tasks quickly, with a high attention to detail. Our goal is to provide team members with the platform to excel at the job accepted, as well as expand their knowledge and background in the company as a whole.

Key Responsibilities:
•    Achieve daily, weekly and monthly quota and metrics expectations
•    Accurately identify customer accounts to effectively determine program and rebate eligibility
•    Perform the assigned duties with minimal supervision, but also work in a team problem-solving environment 
•    Follow all policies and guidelines set by company•    Maintain confidentiality regarding company and utility customer information

•    A high school diploma or GED is required.
•    Intermediate experience working with Microsoft office.
•    Must successfully pass drug and criminal background checks•    High attention to detail required

Preferred Skills/Experience:
•    Background in accounting/data entry/finance, or banking preferred.
•    Advanced experience working with Excel.•    Computer skills to include data entry with a high degree of accuracy and speed, and database navigation preferred. 

Required Skill Sets and Abilities:
•    Strong communication skills, both written and oral, required.
•    Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers and other program participants.
•    Ability to define problems, collect data, establish facts and draw conclusions 
•    Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions 
•    Strong data entry skills
•    Excellent attention to detail 
•    Accurate, yet meets deadlines and established daily performance goals 
•    Ability to work independently and with others 
•    Strong organizational and analytical skills 
•    Must type 45 to 50 wpm 
•    Strong analytical, problem solving and decision making capabilities required.
•    Team player with the ability to work in a fast-paced environment.
•    Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.
•    Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required.
•    Able to sit for prolonged periods of time. •    Takes pride in own ability to positively make a difference in the lives of program participants.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)


Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.