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Awards Team Lead
Are you interested in helping North Carolina create communities that are more resilient in the face of future disasters? Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day.
We are seeking an Awards Team Lead to oversee and manage operations of award coordination, including verification and calculation of duplicative benefits and evaluation of incentives, for a Voluntary Buyout Program administered by the North Carolina Office of Recovery & Resiliency (NCORR). As Awards Team Lead, you will work closely with the other team Leads, the Program Manager, senior ICF staff, and subject matter experts; train and manage a team of Awards Specialists, and – act as a point of escalation for Awards Specialists - clearly communicate information regarding ReBuild NC Buyout offers to purchase, duplication of benefit calculations, and incentive calculations to impacted residents regarding their options to help them make informed decisions.
The position requires, but is not limited to, the following responsibilities:
Supervise and manage Awards Specialists and admin staff, including but not limited to:
Assigning cases to the Awards team
Maintaining staff schedules and timesheets
Assisting Specialists in achieving monthly goals and with unique/difficult cases as an escalation point of contact
Ensuring that specialist workspaces are clean, tidy, and all necessary supplies and office equipment are in stock and operational
Maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within established program guidelines.
Assist with drafting and issuing updated policies and procedures, job aides, and/or operations management manuals to aid in implementing the program(s).
Train, supervise, and evaluate the operations of Specialists in the Project Management Office.
Help refine program procedures and processes for implementation.
Provide guidance and assessment of specialist staff, as needed.
Present technical information in key meetings.
Interact with senior staff from local, state and federal government agencies, and other professional organizations, as needed.
Coordinate with Program Management for public outreach events and with case managers for off-site applicant meetings, as needed.
Advise senior leadership and management, as needed.
Approve and confirm duplicative benefits (e.g., insurance, SBA Loans), offers to purchase, and outgoing letters and notifications to applicants, as needed.
Performs other duties as required.
High School Diploma
3+ years of experience as a licensed real estate broker in North Carolina, or experience in mortgage and/or home financing, case management, program management, disaster recovery/emergency management, and/or implementing housing programs.
2+ years in a supervisory or management role.
Knowledge of housing, intake and case management services.
Strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Familiar with cloud-based collaboration tools (e.g., Smartsheet, google docs, SharePoint, etc.)
College degree in Business, Finance, Economics, or a related discipline
Excellent and professional verbal and written communication skills.
Team player with the ability to work in a fast-paced environment and be flexible to handle multiple, changing priorities.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
N Carolina Client Office (NC88)