ServiceNow Developer

ICF is seeking an experienced ServiceNow Developer.  You will be part of an established team supporting our federal client in Rockville, MD.

The Team:

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs to support diverse customer mission areas.  Our team at the National Cancer Institute (NCI) is building and supporting solutions to help the federal government and public scientific community meet the NCI mission statement: "NCI leads, conducts, and supports cancer research across the nation to advance scientific knowledge and help all people live longer, healthier lives.”

The ICF Team at NCI supports the Digital Services Center (DSC).  The team performs custom and platform-based software development, modernization, and operations and maintenance across the business, grants, and scientific portfolios within NCI.  A team of more than 20 managers, developers, and testers all coordinate to support over 25 live applications, with more applications planned for future development.  The ICF team works with clients and other contractors to ensure the performance and reliability of both internal and public applications in the overall support of NCI’s mission and objectives.

The Work

The applicant will provide development support on the team that includes but is not limited to the following tasks:

• Serve as a ServiceNow application developer responsible for application development and maintenance using best practices for workflows, integrations, configuration, customization, orchestration, and access controls.

• Ensure overall systems availability via good design/best practices, thorough testing, promotion discipline, and responsiveness in root cause analysis.

• Coordinate with business analysts to interact with platform customers and translate their business requirements into actionable development tasks.

• Perform day-to-day support and maintenance, work with the customer to develop solutions in ServiceNow, and coordinate support and development efforts within the team.

• General support, administration and maintenance of applications developed on the ServiceNow platform.

• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.

• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow

• Load, manipulate and maintain data between Service-now and other systems

• Create ServiceNow reports and dashboards

• Reliably estimate relative work effort for various requests for self/team to enable prioritization.

Position Responsibilities: 

• Formulates and defines system scope and objectives.   

•  Prepares detailed specifications for programs.  

• Responsible for program design, coding, testing, debugging and documentation.  

• Technical knowledge and responsibility of all phases of applications systems analysis and programming.  

• Understands the business or function for which application is designed.  

• Instructing, directing and checking the work of other technical team members. 

• Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.  

• Experience with programming languages and databases including PHP, HTML, CSS, JavaScript 

Required Skills: 

• 3+ years experience developing on the ServiceNow platform. 

• 5+ years of IT application system experience in technology solution delivery. 

• 2+ years of experience with platform customization in relevant delivery platforms  

• 2+ years of experience with custom application development including Custom Service Portal widget creation. Experience with rebuilding legacy applications in ServiceNow a plus. 

• 2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog. 

• 2+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery and AngularJS. 

• 2+ year experience leading and mentoring Junior ServiceNow team members  

• 2+ years experience implementing systems using the Agile/Scrum methodology 

• Must be able to obtain Public Trust clearance.

Preferred Skills: 

• Experience building APIs through MuleSoft. 

• Integration experience (SOAP,REST, and JSON as well as JDBC and file imports). 

• Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus. 

• ServiceNow Developer Certification is strongly preferred. 

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Maryland Client Office (MD88)