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Toronto, Ontario, Canada
JOB #R2100243

Senior Account Manager

Reporting to the Group Account Director the Senior Account Manager is accountable for the day-to-day execution and management of a wide range of digital and technology programs for our clients. The ideal candidate will possess a demonstrated ability to effectively manage and grow numerous programs bringing with them exceptional strategic thinking and a collaborative approach to their day-to-day work.

You Are:

  • A People person, you connect with people instantly!  You are able to effectively communicate your approach/vision to all stakeholders.

  • Client focused, know your client inside and out. You form everlasting bonds by being genuine and showing passion.

  • A Natural Leader, you keep everyone excited about the possibilities and challenge others to push their boundaries.

  • A Strategic thinker, think about the improvement of the client’s business through the use of digital and non-digital applications.

  • A Multitasker, you have perfected the art of speaking on the phone, writing an email and eating at the same time. Time is of the essence.

  • Well Organized, you know where everything is at all times, things happen fast and you are always prepared.

Your Key Responsibilities:

Here’s what you’ll be doing day to day…

  • Collaborate: Work with Group Account Directors & Subject Matter Experts to develop, plan, and manage the client’s needs across a variety of projects and initiatives. Work with various functional teams to estimate and deliver work efforts; liaises with cross-functional teams throughout engagements

  • Plan: Play a product lead role on scaled global agile engagements, driving the product strategy and prioritization in conjunction with the global delivery team leadership

  • Manage:  lead the development of client SOWs, proposals and estimates, and ensures client understanding and approvals prior to work commencing

  • Budgeting: Responsible and accountable for the management of client budgets ranging from $2MM - $3MM, delivering flawless financial management, pipeline tracking and aggregate project budget tracking

  • Review:  evaluate deliverables to ensure that the account, QA team and/or client feedback has been addressed

  • Business Development: Participates in ad hoc projects and new business pitches as required

  • Support:  Group Account Directors & Subject Matter Experts leading the project(s)

Your Experience & Intangible Traits:

The ideal candidate for the Senior Account Manager position will possess the following competencies:

  • BA/BS Degree preferred

  • 3-6 years of agency account management experience with innovative, technology and digitally focused organizations

  • Knowledge and experience in enterprise technology including content management systems, marketing automation platforms and other data or third-party integrations

  • Understanding of an agency as a business and ability to run accounts profitably by participating in bi-weekly financial planning and forecasting

  • Must excel under tight deadlines and be able to manage multiple concurrent assignments from planning and ideation to creative, development and deployment

  • Think one step ahead to proactively anticipate and prepare for problems and challenges

  • Exceptional written and verbal communication skills

  • Must be comfortable both working as part of a team and independently 

  • Must welcome risk taking and change as necessary to drive business forward

  • Ability to persuade and sell ideas

  • Solid negotiation skills

  • Excellent proficiency in MS office and generally tech-savvy

  • Some travel may be required

Why you’ll love working here:

  • Full health benefits (100% dental coverage, prescription, vision, massages, life insurance and short term/ long term disability)
  • Generous vacation and retirement plans
  • Employee support program
  • A brand new cell phone, with upgrades every 24 months (we’ve got your phone bill covered, too)
  • Ongoing training and development opportunities, education assistance programs
  • Catered Friday lunches
  • Loaded snack cupboards
  • Friendly community with lots of social events – from boat cruises to volleyball tournaments
  • Participation in charity initiatives

This is an outstanding opportunity to work with talented and passionate individuals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. Our core values include Embracing Differences, and we seek candidates who are passionate about building a culture that encourages, embraces and hires dimensions of differences.

Like what you see and think you’re a perfect fit? Apply today.

Please be assured we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes.  Please review  to view ICF’s Privacy Statement for more details.

At ICF Next, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. ICF Next is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility.  It should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Toronto, Canada (CD80)

Account Management

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.