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Chicago, Illinois, United States of America
JOB #R2003494

Inside Sales Representative

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.  

The position will be in Minneapolis, MN or Chicago, IL, but could be virtual if the right candidate.

Inside Sales Representative

We are seeking a motivated and experienced Inside Sales Representative to identify and qualify leads for our sales team. This inside sales representative focuses on outreach, prospecting, and lead qualification. Inside Sales Representatives aren’t responsible for closing business, but rather on connecting with as many potential clients as possible, initially positioning ICF Next capabilities, and generating  follow up conversations for our sales team.  This person will send relevant content and resources that have been curated by our marketing and sales teams to potential clients to gauge interest. They then aim to contact every lead in an effort to understand client interests and/or needs.  After successful initial outreach, the Inside Sales Rep will schedule next steps with our sales team. Inside Sales Representatives are evaluated on the number of qualified leads they move through our pipeline.

As an Inside Sales Representative, you will:

  • Meet regularly with our marketing team to learn about the latest content (e.g., research papers, blogs), webinars, and insights we have available to share with potential clients

  • Meet regularly with our sales team and conduct your own research to identify groups of potential clients and target contacts who may be interested in our content and solutions

  • Develop target call/email lists, create call/email/outreach strategizes, and create and deploy multi-touch email campaigns

  • Conduct a high volume of targeted outreach via cold calling, email, and social selling

  • Qualify leads based on business fit, problem to be solved, relevance of contact, etc.

  • Achieve or exceed monthly qualification goals

  • Provide sales team with detailed call notes to ensure each qualified opportunity is understood and next steps are clearly defined

  • Track all activities using our CRM tools

  • Maintain a thorough knowledge of our agency’s products/services

Ideally, you have:

  • 3+ years of proven high achievement in lead generation in a B2B, solution-sales environment

  • A bachelor’s degree preferred

  • Marketing/advertising/or digital agency experience a major plus

  • An entrepreneurial spirit, must be a self-starter with a strong desire to learn and grow

  • Friendly and fearless, not afraid to pick up the phone, start a conversation and ask questions

  • Ability to think creatively to open doors and unlock conversations with tact and persistence

  • Excellent listening skills

  • Organizational skills with a commitment to a systematic approach to sales success

  • A coachable attitude and openness to guidance designed to uplift and support the attainment of goals

  • A strong drive to attain and exceed goals and a resilient nature

  • Experience with CRMs system and other sales tools (Dynamics/Marketo/Introhive preferred)

  • Experience leveraging a sales engagement platform (Outreach, Salesloft, Gong, etc.)

  • Excellent verbal, written, and interpersonal skills with an ability to build strong relationships with potential prospects and clients

  • Good presentation skills

  • Track record of managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Chicago, IL (IL14)


Who is ICF Next?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
Learn More About ICF Next

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.