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Arlington, Virginia, United States of America
JOB #R2003137

Customer Engagement SME - Cleared

ICF is seeking an experience Partner/Customer Engagement SME reshape a cybersecurity-focused communication and engagement approach to develop and support an external engagement strategy, with targeted actions, tailored to key stakeholder audiences. You will work to identify, build, and manage relationships with external stakeholders/audiences, representing Information Technology and Security.

In addition, you will provide cross-cutting support to the broader Cyber Engagement team, supporting the development of a unified approach to security communications. You will assist in the development of DHS CISA communication materials, support leadership engagements as needed, and work to ensure the development of an overall narrative around the capabilities and program maturity.

Primary Responsibilities:

•Support and execute a comprehensive external cyber security engagement plan, which aligns with and supports the OC mission.

•Communicate general CISA and Engagement team functions to customers using various communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader announcements, newsletters, and digital content.

•Develop strategic communications plans and support the day-to-day tactical execution of DHS cross-channel communications activities.

•Help coordinate and plan events on behalf of the leadership team.

•Partner to strategize, plan, and execute on communications initiatives to support complex cyber projects.

•Partner with ISO cyber security incident response team to provide communications advisement on business continuity and crisis communications efforts for cybersecurity events and incidents with potential impact to AIG’s reputation and business operations

•Develop engagement and communication materials.

•Interface with subject matter experts, management and legal teams to prepare current, audit-ready responses and general tactical/operational communications, as needed.

•Create, enhance and/or maintain content, process documents, and marketing materials and other references to support the Governance and Engagement group.

•Maintain an understanding of current IT and information security policies and standards and general industry best practices.

•Develop and maintain project plans for various initiatives; track status of key deliverables.

•Support the development of communication materials, leadership engagements as needed, and work to ensure the development of an overall narrative around the CND capabilities.

•Participate in ad-hoc projects and provide other general support for the broader Information Security team as needed.

Key skills:

•Ability to keep abreast of current IT and cyber security concerns and trends, regulatory compliance requirements, vulnerabilities, and emerging technologies to include best practices across the cyber security industry.

•An innovative and creative thinker who can get to the essence of the matter and communicate concisely and in an engaging manner.

•Business acumen, change management, project and stakeholder management skills.

•Ability to develop clear and concise presentations, reports and dashboards to inform upper management of relevant metrics and trends.

•Ability to proactively obtain and leverage new and current information to efficiently achieve team and corporate goals.

•Proficiency with usage of Microsoft tools: Word, Excel, PowerPoint, Visio and others.

•Experience developing and managing SharePoint sites and content.

•Excellent written and verbal communications, effective interpersonal skills, strong formal presentation abilities, project management skills

•Bachelor's degree in business, communications, cybersecurity, information systems and security, or a related discipline or equivalent experience

Personal Attributes:

•Self-starter who takes ownership and responsibility for prudent service delivery

•Works independently with minimal guidance to drive projects to completion, while also working collaboratively with the team to achieve strategic goals

•Professional, clear, and concise verbal and written communication to internal customers, subject matter experts, upper management and other audiences

•Strong deductive reasoning, critical thinking, problem solving, prioritization, attention to detail and consultative skills

•A collaborative team player who will solicit and offer input and support decision-making.

•An action-oriented, execution driven person would be ideal.

•Proven organizational skills (time management and prioritization), and also employ a rigorous process for all follow-up / coordination activities.

•Position requires access to sensitive confidential material; Integrity and discretion are mandatory.

•Comfortable working in a continuously changing, fast-pace environment - balancing multiple priorities, special projects, and other activities.

•Ability to deal diplomatically and effectively at all levels of the business including both technical and non-technical staff, management and senior leadership.

Basic Qualifications:

  • Bachelor's degree in business, communications, cybersecurity, information systems and security, or a related discipline or equivalent experience
  • 10+ years of experience.
  • Must be eligible for a high-level DHS clearance
  • US Citizenship required as part of client contract requirement

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Client Office (VA88)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.