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Washington, District of Columbia, United States of America
JOB #R2003091

ServiceNow Business Analyst

Job Description

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated  ServiceNow Business Analyst to support upcoming needs.

The Agile Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed.  This position is within the context of an Agile team employing Scrum development framework.  The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and facilitates meetings with client and internal technical and operational teams.

This position will be working directly with stakeholders, serve in both Business Analyst and Project Manager roles and must be able to communicate effectively via phone and web conferencing as many of stakeholders work remote.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements:

  • Bachelor’s Degree
  • 3+ years experience as a Business Analyst in a fast-paced application development environment
  • 3+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
  • 2+ years of experience with the ServiceNow Platform
  • US Citizenship required due to federal contract requirements

Desired Skills:

  • Excellent oral and written communication skills
  • Solid understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.
  • Conceptual understanding of Object Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)
  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
  • Good understanding of basic system technologies as they relate to the project deliverables
  • Ability to maintain project plans, resourcing schedules and forecasted activities
  • Experience with business process mapping and the use of project management software
  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
  • Experience thriving in ambiguous software development environments
  • Ability to work well under constantly changing deadlines and priorities
  • Experience with ServiceNow, Appian, or similar BPM software
  • Excellent oral and written communication skills
  • Solid understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.
  • Conceptual understanding of Object Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)
  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
  • Good understanding of basic system technologies as they relate to the project deliverables
  • Ability to maintain project plans, resourcing schedules and forecasted activities
  • Experience with business process mapping and the use of project management software
  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
  • Experience thriving in ambiguous software development environments
  • Ability to work well under constantly changing deadlines and priorities
  • An understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Client Office (DC88)

FILE UNDER
Business Systems

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.