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Voucher & Payment Fulfillment Manager
ICF is looking to hire a remote UK based, Voucher & Payment Fulfillment Manager, in support of our implementation work on the Green Homes Grant Scheme, a major national grant scheme with the Department for Business, Energy and Industrial Strategy (BEIS). The Green Homes Grant Scheme is a government-funded voucher scheme to help up to 600,000 domestic consumers make energy efficient home improvements helping them reduce their energy bills, while also generating up to 100,000 jobs in the UK.
The role will be part of ICF’s regional Customer Experience team and report to the Deputy Director of UK Customer Experience, with a dotted line to the Europe & Asia Treasury Director
This position will be based in the United Kingdom, though we are flexible with the specific location as this will be a remote based role.
Candidate will be responsible for the following tasks:
Control Sightline (Grant Management System) Voucher Payment File (SVPF) production process and output to the project’s 3rd party payment agent. Confirm safe receipt of SVPF by the project’s 3rd party payment agent. Work with IT teams of ICF and 3rd party payment firm to remediate IT/feed issues.
Coordinate pre-approval with Corporate Treasury/confirm that sufficient funds are in place
Track and monitor failed payments from the project’s 3rd party payment agent, work with them for remediation and proper system reporting back into and status tracking in Sightline.
Track voucher status in Sightline between pre-approved, approved, processed for payment, confirmed as paid and payment status failed)
Ensure appropriate steps are in place to record payments before new voucher payment files are created (for example , that voucher payment file does not include vouchers already processed for payment that have yet to be confirmed as paid).
For failed payments – work with the 3rd party payment agent to identify route cause and track the agent’s steps to resolve when related to installer information (e.g. bank details)
Own and populate the project voucher cash reporting model, reconcile weekly, submit for review and approval by Corporate Treasury
Using metrics from Sightline, create and prepare the voucher funding forecast and seek program lead approvals. Co-ordinate with Corporate Treasury to submit to client.
Perform interim mid-month check point for voucher funding against forecast previously submitted
Process client’s return (surplus) voucher funds request, seek program lead approvals, coordinate with Corporate Treasury to transfer funds back to client.
Reconcile on a bi-weekly basis the project voucher cash reporting model to the project bank statement and submit to Corporate Treasury to review and approve (Note only - ICF Accounting team reconcile bank statement to Maconomy ERP, ensure that three models match up)
Closely and routinely monitor and review payment fulfillment SLA’s and reporting, working with the Deputy Director of Customer Experience and the 3rd party payment agent. Assist in production of escalation and remediation reporting.
Partner with IT and project teams to solution new process and system requirements and changes to program to drive continuous improvement and responses to change requests by client.
Possible Manual payments process (until full end to end digital solution operational in November):
Work with business to obtain manual approved voucher payment file to send to the project’s 3rd party payment agent
Arrange secure transfer of manual approved voucher payment file to the project’s 3rd party payment agent
Mark vouchers as processed for payment (to avoid double payment)
Receive payment file from the project’s 3rd party payment agent to update log of manual payments for payments processed or failed
Perform sample reviews that sign offs and approvals of voucher redemption processes are being followed
Send confirmations to installers (voucher payment beneficiaries)
A qualified candidate will have the following experience and qualifications:
Excellent Verbal and Written Communications skills
Financial and IT literacy
Strong process management and improvement
Data Analysis/Reconciliation experience
Familiarity with cash models and banking acumen
Trusted and very strong attention to detail
Comfortable working across diverse teams
Results driven - Ability to formulate results, track and articulate issues, demonstrates structured approach to managing and reporting issues
High standards of customer service
Experience in a financial, process management responsibility that involves cash management processes
Ideal but not required: Voucher rebate grant disbursements, payment fulfillment experience, financial system experience
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
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