Senior Training and Technical Assistance Specialist
The Senior Training and Technical Assistance (TTA) Specialist will perform a range of analytical, writing, problem-solving and related work in support of training and technical assistance projects in the Justice Research and Victim Services domain, for delivery of training, capacity building, and education services to the federal client. TTA support includes responding to client assignment requests for capacity building and operational assistance and supporting logistical and content related tasks for assignment completion. The TTA Specialist will coordinate with the federal client and external consultants to complete assignment requests. The external consultants will be human trafficking subject matter experts, including individuals with lived trafficking experience. The TTA Specialist will coordinate engagement of consultants on assignments and provide quality assurance and quality control of TTA provided to the client, as well as ensure a trauma-informed approach is taken through the completion of assignments.
This position is a key personal position for the Training Development Specialist/ Consultant Network Coordinator for an ICF contract with the Department of State: Office to Combat and Monitor Trafficking in Persons (TIP Office); the Human Trafficking Expert Consultant Network (ECN or the “Network). The purpose of the “Network” is to:
- Engage consultants, particularly those with lived experience, to provide expertise and input on Department of State anti-trafficking policies and strategies, both domestic and abroad.
- Facilitate engagement and leadership of human trafficking survivors in all aspects of anti-trafficking work at the Department of State.
The ideal candidate should possess a solid understanding of Microsoft office programs and usage as the position entails maintaining and updating SharePoint and Teams file sharing, administering and supporting delivery of webinars, and supporting implementation of internal and client facing databases and task tracking systems. A minimal level of travel is required. This is a full time 40 hours a week position.
- Responding to training and technical assistance requests to better respond to the needs of survivors of human trafficking, or those at risk of trafficking
- Supporting the TTA application process from beginning to completion, including; conducting a thorough assessment of the requestor's needs, recommending and supporting subject matter experts, tracking and reviewing budgets related to consultant activity and travel, and tracking customized TTA application progress using project management information systems to ensure program objectives are met in an efficient and cost-effective manner
- Effectively interacting and providing responsive information to representatives from federal bureaus and offices, and ensuring the trauma-informed engagement of subject matter expert consultants
- Providing logistical and content support for trainings, focus groups and other internal federal meetings
- Supporting development and delivery of webinars
- Supporting data analysis and report writing, including monthly activity reports to the client
- Supporting various program tasks such as registration and logistical coordination for trainings and meetings, organizing and supporting delivery of webinars, reviewing reports and other deliverables for quality control, and coordinating with consultants in the revision and editing process
- Performing other related duties as assigned
- Reviewing or developing training material as well as facilitating training
- Developing content for client publications and other documents
- Taking part in document and peer reviews
- Advising on proposed policies or programs
The work requires substantial collaboration with a variety of client and project points of contact. The candidate must plan and carry out concurrent activities that will ensure a timely and orderly provision of TTA, and must display decisiveness, diplomacy and sound judgment in resolving difficult problems in work assignments, which are often of a complex and sensitive nature. The candidate must be able to multi-task, and display sensitivity to the confidential nature of federal client work and of the communications between ICF and clients.
- Bachelor's degree in Social Services, Public Health, Criminal Justice, or related discipline with a minimum GPA of 3.0
- 3 years previous work experience in the following areas:
Conducting T&TA activities, including in international settings
Tailoring training materials to adult learning styles
Working with survivors of crime; and
Implementing trauma-informed approaches
- Knowledge of human trafficking service provision, both domestic and international
- 1-2 years of experience providing web content management and usage, webinar support and usability as well as managing SharePoint and Teams file sharing systems, administering, and supporting delivery of webinars, and supporting implementation of databases
- Ability to create and manage timelines, and collaborate with other teams to complete a project deliverable
- Understanding of the pace and expectation of working in a client-service oriented environment and familiarity with government structure and government agencies
- Proficiency with MS Office Applications: SharePoint, Teams, Word, PowerPoint, Outlook, Excel
- Experience with design software (Adobe)
- Strong proofreading skills with careful attention to detail
- Knowledge of the general nature of the victim services and victims’ rights field
- Experience with remote and web-based learning
- Experience with meetings, conference logistics, focus groups, both virtual and in person
- Experience analyzing quantitative and qualitative data
- Ability to communicate well, both orally and in writing, demonstrated highly professional demeanor
- Excellent verbal and interpersonal skills
- Ability to work with various levels of internal staff, as well as clients and consultants required
- Ability to work autonomously and multi-task in a fast-paced environment
- Ability to create and manage timelines and collaborate with the team to complete a project deliverable
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Washington, DC (DC02)