ServiceNow ITOM Architect
ICF is seeking an experienced, ServiceNow ITOM Architect based in our Arlington, VA office. The position is responsible for the architecture of applications on the ServiceNow platform with specific focus on integrations.
Coordinates with other architects, developers, program and project management about project LOE, project tasks, project progress and risks.
Serves as the technical lead and point of contact.
Responsible for all application software development, technical oversight, design, configuration, infrastructure and deployment.
Author all required documentation, briefings, models and designs including SLAs and various technical standards in support of the application(s)
Serves as SME for ITOM best practices, processes and applications.
Key point of contact for application-specific issues, questions, and solutions for IT leadership, staff, and other Contractors.
Mentors more junior level developers in ServiceNow Development, Best Practices and Agile Development.
BS in information systems or computer science.
5+ years of related platform-based application and system development experience.
ITSM architect experience (specifically Asset Management, Software Asset Management and CMDB).
ITOM architect experience in some or all ITOM application areas (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management)
Experience with ‘cradle to grave’ asset management, software asset management, contracts and CMDB processes.
Extensive experience supporting implementation efforts using the Agile/Scrum methodology
Extensive experience in a customer facing role
Extensive experience leading an ITOM team from requirements discovery to deployment
Current ServiceNow Certified System Administrator is required
At least 1 ITOM Certified Implementation Specialist certification strongly desired
Experience providing technical and project documentation
Experience mentoring Jr, mid, and senior level developers
U.S. Citizenship required (required by federal government for position)
Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)
ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred
Experience using and integrating ServiceNow, Mulesoft, OKTA, Tableau, Oracle Identity Management, Salesforce and B
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
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