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Arlington, Virginia, United States of America
JOB #R2001768

ServiceNow ITOM Architect

ICF is seeking an experienced, ServiceNow ITOM Architect based in our Arlington, VA office. The position is responsible for the architecture of applications on the ServiceNow platform with specific focus on integrations. 

Primary Responsibilities:

  • Coordinates with other architects, developers, program and project management about project LOE, project tasks, project progress and risks.

  • Serves as the technical lead and point of contact.

  • Responsible for all application software development, technical oversight, design, configuration, infrastructure and deployment.

  • Author all required documentation, briefings, models and designs including SLAs and various technical standards in support of the application(s)

  • Serves as SME for ITOM best practices, processes and applications.

  • Key point of contact for application-specific issues, questions, and solutions for IT leadership, staff, and other Contractors.

  • Mentors more junior level developers in ServiceNow Development, Best Practices and Agile Development.

Required:

  • BS in information systems or computer science. 

  • 5+ years of related platform-based application and system development experience. 

  • ITSM architect experience (specifically Asset Management, Software Asset Management and CMDB).

  • ITOM architect experience in some or all ITOM application areas (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management)

  • Experience with ‘cradle to grave’ asset management, software asset management, contracts and CMDB processes.

  • Extensive experience supporting implementation efforts using the Agile/Scrum methodology

  • Extensive experience in a customer facing role

  • Extensive experience leading an ITOM team from requirements discovery to deployment

  • Current ServiceNow Certified System Administrator is required

  • At least 1 ITOM Certified Implementation Specialist certification strongly desired

  • Experience providing technical and project documentation

  • Experience mentoring Jr, mid, and senior level developers

  • U.S. Citizenship required (required by federal government for position)

Preferred:

  • Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)

  • ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred

  • Experience using and integrating ServiceNow, Mulesoft, OKTA, Tableau, Oracle Identity Management, Salesforce and B

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Client Office (VA88)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.