Arlington, Virginia, United States of America
JOB #R2001488

ServiceNow Senior Operations / System Administrator

ICF is seeking an experienced, ServiceNow Senior Operations / System Administrator based in Arlington, VA. The position is responsible for the technical operation, maintenance, and continuous improvement of previously deployed capabilities on the ServiceNow platform for a Federal agency client. 

Primary Responsibilities:

  • Coordinates with architects and leads efforts on the platform through defining, implementing, configuring, and managing the application architecture to efficiently deliver new application capabilities

  • Serves as the technical point of contact responsible for all deployment of new functionality, version upgrade management, user acceptance testing coordination, and break/fix repair

  • Authors and maintains all required documentation, briefings, models and designs around APIs, SLAs and various technical standards in support of deployed application(s)

  • Works closely with program leadership, architects, development teams, security and operations staff, etc. to ensure alignment to contract requirements, security needs, and client expectations

  • Serve as the technical point of contact and level 2/3 escalation for the deployed applications and systems functionality

  • Contractors.  

Required Skills:

  • BS in information systems or computer science. 

  • Demonstrated experience in delivering high value solutions from your customer’s perspective (have a minimum CSAT score of 8/10) with a minimum of five (5) years of direct experience with one or more ServiceNow ITSM, ITBM, and ITOM product suites and a minimum of two (2) years of direct experience with each product suite that led to two or more successful ServiceNow implementations of these suites to support more than 1,000 users.

  • ServiceNow Certified System Administrator

  • ServiceNow Certified Implementation Specialist in Software Asset Management, IT Service Management, or Service Mapping

  • Demonstrated experience in managing and maintaining ServiceNow operations, data integrity, project management to drive initiative around platform updates, new configurations, applications and integrations with other solutions

  • Demonstrated experience managing users, data, and security in an integrated ServiceNow platform with 1,000+ users

  • Demonstrated knowledge in developing and executing maturity recommendations to improve the overall performance, efficiency and effectiveness of the platform

  •  Demonstrated knowledge of developing and executing automated test strategy (includes best practices, guidelines, process, tooling)

  • Ability to monitor, troubleshoot and recommend solutions for integrations between ServiceNow and other off-premise cloud services such as Salesforce, and between other on-premise systems

  • Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Client Office (VA88)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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