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Fairfax, Virginia, United States of America
JOB #R2000368

Communications Specialist, Community Development

Communications Specialist, Community Development

Job Description:

ICF is seeking a Communications Specialist to support knowledge management projects with the U.S. Department of Housing and Urban Development (HUD). You will provide support on tasks such as content development, product marketing, customer support, and training development and delivery. You will contribute to delivering fresh, innovative, and user-focused content and responding to a wide array of customer needs to support affordable housing and community development. You will have an opportunity to provide an exceptional customer experience to those seeking information from HUD, including lenders, state and local governments, nonprofits, Public Housing Authorities, tribes, the general public, and much more.

This is an entry level position. If you have a background in communications, information management, public policy, or customer service experience… we want you to apply!  If you also have an interest in housing or community development… even better!

Key Responsibilities

  • Work with a collaborative, multi-disciplinary team of HUD subject matter experts, content managers, customer service specialists, software developers, user experience experts, data analysts, designers, and more
  • Develop knowledge of HUD’s programs to inform content and respond to user needs
  • Provide help desk support, including responding to policy, resource, and technical inquiries
  • Draft and edit content for clarity, readability, and effectiveness
  • Support, develop, and maintain protocols, process flows, templates, and tracking tools
  • Support website and system development and maintenance, including managing web content and developing and updating webpages and tools, developing and disseminating newsletters, email campaigns, and other communications
  • Assist with developing and preparing written and web products, training materials, or other deliverables to clients
  • Support training planning and logistics
  • Providing general project support (note taking, budget tracking, data analysis, filing)

Basic Qualifications

  • Bachelor's degree
  • Minimum GPA of 3.0
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
  • Exceptional written and verbal communication skills; Ability to fully understand a user’s need/request and effectively respond, in a helpful tone
  • Ability to tailor communications for the web and to people with varying levels of technical understanding
  • Excellent copyediting and QA/QC skills
  • Outstanding customer service including being able to remain cool under pressure and possessing a no-problem-too-big-or-too-small attitude
  • Passionate problem solver with good judgment and strong analytical skills who can resolve project roadblocks and troubleshoot issues in a time sensitive environment
  • Demonstrated leadership and self-motivated
  • Ability to effectively prioritize tasks with competing deadlines
  • Exceptional organizational skills and attention to detail
  • Excellent interpersonal and communication skills
  • An extremely strong and demonstrable work ethic
  • Tech savvy individual who is eager to learn about web applications and software

Preferred Skills/Experience

  • Experience making web content user-friendly and 508 compliant
  • Knowledge of Visio or other related software
  • Experience managing email campaigns, social media, and multimedia sites
  • Experience in web development/design
  • Interest in doing good and supporting affordable housing and community development

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Fairfax, VA (VA01)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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