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Little Rock, Arkansas, United States of America
JOB #R1904344

Account Manager, Energy Efficiency Residential Programs- Little Rock, AR

Account Manager, Energy Efficiency

Residential Programs

Little Rock, Arkansas

Job Description

To support our growth, we are currently seeking an Account Manager to join our residential energy efficiency implementation team located in Little Rock, Arkansas.  The selected candidate will provide account management, trade ally (HVAC contractor) management and field/technical services for a utility energy efficiency program within the residential sector. The position will require frequent travel to meet with trade allies throughout Arkansas. The position will be responsible for developing and maintaining a trade ally network to deliver program services throughout Arkansas, developing budgets and energy savings goals for a Trade Ally network, managing expenses within established budgets, reporting and recordkeeping, and performing Quality Assurance activities such as field inspections and customer surveys, as appropriate. Candidate should have knowledge, experience, and understanding of energy efficiency and the Arkansas market. Candidates with a Certified Energy Manager credential is a preferred.


  • Work in support of various utility sponsored programs that encourage energy efficiency in the residential market
  • Employee will spend at least 60% of their time in the field.  The field work includes:
    • Conduct outreach
    • Trade ally management
    • Performing QAQC 
  • Performing desktop review of energy efficiency applications
  • Data entry of applications
  • Building and maintaining relationships with trade allies and industry associations
  • Promoting program offerings
  • Providing technical services, and other support
  • Analyzing savings from efficiency improvements
  • Maintaining strong ongoing communications with participants in order to assess their needs and to receive feedback on their experience with the program
  • Working with the analytics team to develop new program measures
  • Develop a data driven outreach strategy to recruit and retain new and existing customers to participate in energy efficiency programs
  • Prospect, identify, and qualify potential energy efficiency upgrades for customers
  • Cultivate and develop new business through long-term relationships by ensuring high customer satisfaction with the program 

Basic Qualifications:

  • Bachelor’s Degree in a related field of study
  • 5+ years of experience 
  • Demonstrated capabilities in building and maintaining relationships with key market actors
  • Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Preferred Skills/Experience:

  • Experience and knowledge of residential energy efficiency in Arkansas
  • Experience working in or managing an HVAC trade ally network
  • Certified Energy Manager or BPI credentials
  • Superior proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) 
  • Excellent math skills
  • Bilingual a plus

Professional Skills:

  • Outstanding analytical, writing, and communication skills and excellent interpersonal and self-motivation skills
  • Strong analytical, problem-solving, and decision making capabilities
  • Team player with the ability to work in a fast-paced environment
  • Ability to multi-task in a fast-paced environment
  • Sound business ethics, including the protection of proprietary and confidential information
  • Ability to work with all levels of internal employees, as well as outside clients and vendors
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
  • High degree of self-confidence, determination, and motivated to excel
  • Ability to prioritize and multi-task, and work under strict deadlines
  • Ability to manage multiple time-sensitive priorities without diminished effectiveness

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.comand we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Little Rock, AR (AR02)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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