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Toronto, Ontario, Canada
JOB #R1903764

Manager, Quality Assurance

  is responsible for establishing a strong QA practice including a demonstrated ability to create and foster a strong team, implement and execute appropriate quality processes and standards, as well as a track record for solid QA execution and overall product/release quality. The QA Manager  

You Are: 

  • An investigator, reviewing program / system requirements documentation in order to determine if the program will conform to requirements 

  • A gatherer, gathering business information in order to understand what and how to test 

  • Extremely detailed, leaving no stone unturned when drafting test documentation

  • Digitally savvy, functionally testing websites and mobile applications of a variety of tools, emulators, browsers and devices in both English and French 

  • A troubleshooter, looking for the root cause in any defect or issue uncovered 

  • Quality focused, ensuring every piece of work is delivered defect free and with the highest possible quality 

  • A superior collaborator, working closely with Project Managers, Creative, Developers and Operations staff to successfully deliver high quality projects 

  • A coach and mentor, with the ability to motivate QA staff, assist in skill development, and support the resolution of any team issues 

  • A leader, who works closely with the management team in order to align to organizational targets, vision, and goals 

  • Well organized, able to take on a large amount of work and always able to stay on top of the status of deliverables 

  • Driven the Quality Assurance practice 

  • Process oriented, with the ability to define and refine processes, and flexibility to step outside of the process if needed 

Your Key Responsibilities: 

Here’s what you’ll be doing day to day… 

  • Scoping: Working closely with Project Managers to scope QA efforts and managing the QA timeline 

  • Requirements Review:  

  • Documentation: Creating test documentation, including test plans, test scenarios, test cases, and test scripts 

  • Review: Reviewing and proofreading of creative assets (design and copy) to ensure compliance to client feedback and approvals 

  • Execution Performing testing on websites front ends, mobile applications and application back-ends including the following types of testing -  

  • Functionality 
  • Regression 
  • Performance 
  • Security 
  • AODA 
  • Change Management Managing defects and change requests 

  • Troubleshooting: Miscellaneous troubleshooting and production support; helping identify barriers and root causes of data issues and performance gaps 

  • Process Helping to create and revise software quality standards and test procedures  

  • Meetings Coordinating and actively participating in development and review meetings 

  • Reporting: Providing feedback and status updates to both client stakeholders and management on  work quality including creating dashboards and reporting data on testing progress 

  • Participate in deployment process and post deployment to ensure service delivery quality is being maintained  

  • Facilitation: Conducting efficient meetings, and ensuring detailed agendas and meeting minutes are distributed to all parties 

  • Collaboration:  

  •  Effective and detailed communication of QA status and defect details in person, via phone, email, etc.  

Your Experience & Intangible Traits: 

  position will possess the following competencies: 

  • 8+ years of experience as a Software Quality Assurance professional 

  • Strong interpersonal, communication,   

  • Sound understanding of web application technologies 

  • Experience with JIRA and other products from the Atlassian suite of products 

  • Experience with automated testing tools such as Selenium 

  • Experience with SMS testing and subscriptions  

  •  LoadUI 

  • Working in a Linux environment and viewing server log files 

  •  high performance  

  • Capable of clearly communicating complex issues to technical and non-technical personnel 

  • Experience with full software development life cycle and process improvement methodologies 

  • Able to balance priorities and communicate effectively in a fast moving, agile, product development environment 

  •  detail oriented  

  • Ability to work well with a wide range of individuals and help solve complex issues 

  •   Test Cases and Test Scripts 

  • Experience in a digital agency environment 

  • Experience with security testing a major asset 

  • Experience with scripting and automation is major asset 

  • Familiarity with Canadian privacy and spam laws as asset 

  • Leadership experience, having managed multiple direct reports 

  • Strong educational and job experience in development of Quality Assurance processes 

  •  or equivalent  

Like what you see and think you’re a perfect fit? Apply today.

Please be assured we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review to view ICF’s Privacy Statement for more details.

We thank all candidates in advance for their application, but only those contacted for an interview will receive a reply.

At ICF Next, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. ICF Next is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Toronto, Canada (CD80)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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