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Child Welfare State and Territory Services Liaison (Remote)
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State and Territory Services Liaison
US Based - Remote
The State and Territory Liaison will serve as the Region 4 primary contact to provide expertise, coordination, and oversight for all states/jurisdictions throughout Region 4 and other assigned states (or coordinate with other liaisons serving Region 4 states). The Liaison will work closely with the state/jurisdictions of the region and the Regional State Office Specialists in assessing needs and identifying services to assist in improving outcomes in the state/jurisdiction. The position will work in support of and partnership with the Children’s Bureau (CB), Administration for Children and Families (ACF), US Department of Health and Human Services (DHHS) to implement child welfare innovations. The successful candidate will have broad knowledge of public child welfare service continuum and of child welfare policy and practice issues.
This position will be based out of a home work office with 75% travel.
- Establish a strong partnership with CB’s state office specialists in the region
- Establish and lead a “shoulder-to-shoulder” working relationship with assigned state leadership and staff that is the foundation for capacity building activities.
- Facilitate the critical partnership among Center staff, CB staff and leadership, and staff and leaders in CW agencies to ensure the success of capacity building activities.
- Review state profiles and Title IV-E Waiver Demonstration Projects and contribute to the body of knowledge available to experts about the state
- Develop relationships with other partners providing services within the jurisdiction
- Provide leadership in assigned states in innovation and problem solving. Collaborate as part of a Center team to ensure that the expertise, skills, and relationships of Center SMEs, consultants, and other staff are leveraged to the overall provision of capacity building in their assigned states.
- Work in close collaboration with Tribal and Legal Capacity Building Centers
- Participate in Center team meetings to help identify regional and national trends.
- Identify lessons learned on what is working well and challenges to contribute to body of knowledge for Center service delivery and partnership
- Document areas of progress and need for Center service
- Function as a primary point of contact for the state/jurisdiction and communicate frequently with the assigned jurisdiction using multiple modalities
- Travel to assigned jurisdictions as needed depending on needs of work plan
- Serve as the primary point of contact for capacity building activities in assigned states.
- Maintain expert knowledge about each assigned state’s strengths, needs, systemic issues and pressures, and other critical information.
- Oversee Center projects in assigned states, including but not limited to conducting needs assessments, designing work plans, and coordinating and overseeing tailored services.
- Work closely with project managers who are leading change processes in a state in order to monitor progress and assure work plan deliverables are met
- Provide feedback to the project manager and staff/consultants about challenges and successes
- Troubleshoot any barriers encountered within the state/territory during assessment and service delivery
- Provide and insight about the jurisdiction for any contract providers or staff who are providing services
- Monitor service quality and jurisdiction satisfaction for all services provided in partnership with any assigned project manager
- Participate in weekly meetings with other State/Territory Leads and the Center’s Management Team to review service delivery to each agency receiving brief services, as well as agencies applying for or receiving intensive services, review progress to date and planned activities, participate in collaborative problem solving, share lessons learned, and support matrixed resource planning.
- Contribute to regular project reporting and support all activities related to the project’s evaluation including data collection and continuous quality improvement efforts
- Become and remain familiar with all challenges related to child welfare practices in the state/jurisdiction such as settlement agreements, unique organizational structure such as county administered, implementation projects underway, and anything with the potential to impact outcomes in child welfare
- Provide brief services including but not limited to: facilitation, training, consultation, data analysis, and planning
- Lead the needs assessment process in each assigned state, including needs assessments for Title IV-E Waiver demonstration projects, including policy and document review (APSR, CFSP, etc.), extant data collection and analysis, and interviews with key stakeholders.
- Utilize and partner with the research and data team on behalf of the jurisdiction
- Work with the Center’s Tailored Services Manager to convene a multidisciplinary team of Center staff to provide brief and intensive tailored services to states and Title IV-E Waiver demonstration projects.
- Collaborate with Center, CB, and CW agency staff to create work plans, focusing on supporting Title IV-E Waiver projects, state-specific initiatives underway or proposed, or upcoming/ongoing CFSR/PIP-related projects. Facilitate and coordinate the provision of tailored services in assigned states, including troubleshooting and problem solving as needed.
- Drive change management plans with the state/jurisdiction
- Identify and recruit for specialized expertise that might be used in other jurisdictions
- Work collaboratively with subject matter experts and Title IV-E Waiver experts to coordinate and deliver a seamless service array
- Master's degree in social work, public administration, or related field.
- 8-10 years professional work experience with at least 7+ years of experience training/technical assistance provision in a human services field, preferably in child welfare.
- Demonstrated project management experience, including client relationship management, staff supervision, and budget management in a contract consulting environment.
- Ability to build and maintain strong stakeholder relationships for capacity building projects.
- Working knowledge of the Child Welfare Systems of Care and federal laws that apply to Child Welfare such as ASFA and ICWA
- Experience with Title IV-E waiver demonstration projects.
- Experience with Child and Family Services Review (CFSR) process and data-driven decision making.
- Experience implementing a broad scale project in a public service system
- Knowledge of change management processes
- Knowledge of Child and Family Services Plans
- Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
- Exceptional project management skills, with a focus on TA project management.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to multi-task and maintain high-quality results in a fast-paced environment.
- Excellent verbal, interpersonal and written communication skills.
- Demonstrated, outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tack and diplomacy.
- Proficient with MS office applications (i.e. Word, Excel, and PowerPoint).
- Experience with training, curriculum development, and facilitation
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Georgia Remote Office (GA99)