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ICF is recruiting for a Business Analyst to lead an on-site support project in Arlington, VA. We support the course management, evaluation, Web site, and other related systems for a federal client. Support includes project management, operations, data analytics and reporting, and facilitating improvements to the systems.
Develop and run required system reports, analyze and compile data, and report progress and performance of systems and tracked business activities
Assist in maintenance of the SharePoint site for project tracking and organization
Provide documentation, tracking, and monitoring for change requests and develop change requests and cost/benefit analyses as-appropriate for recommended system improvements.
Maintain documentation of updates or improvements for system and business process documentation and standard operating procedures and related user guides.
Support team in development and maintenance of an annual plan, including security requirements, suggested short and long-term improvements, usability studies, and data analyses.
Design and develop announcements, summaries, presentations, and briefings to document and promote system activities, changes, and procedures.
Provide support in research for security requirements and data calls related to Certification and Accreditation (C&A) and Plan of Action and Milestones (POA&Ms).
Ability to effectively communicate with client regarding issues and work on multiple projects concurrently, balancing needs and/or priority setting for projects
U.S. Citizenship required (required by federal government for position)
1+ years of professional experience in data gathering and analytics, usability testing and/or quality assurance and control processes, federal IT systems and technology, and customer support
Experience working Microsoft SharePoint
Experience using Microsoft Excel pivot tables and other functions to compare data sets and develop accurate reports
Preferred Skills and/or Experience:
Experience with business intelligence software, such as a Tableau
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