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Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
How would you like to make a difference in the lives of Americans? Or, how would you like the work you produce, touch real lives? ICF is looking for Customer/ UX Experience Manager to join our thriving UX team. This position provides our client with expertise in customer experience, user experience, and content strategy to help serve our customers. You’ll provide strategic guidance to clients and direction to junior user experience staff responsible for day-to-day delivery. You’ll conduct research, facilitate workshops, provide customer- and user-experience expertise, and create artifacts to memorialize the findings (e.g. personas, journey maps, experience maps, service blueprints and more.)
We push the digital world forward, using technology to achieve life’s most important mission—connecting people. Are you ready for what’s next? Constant learning opportunities, happy hours at headquarters, and great benefits are just some of the perks of joining ICF. Find out what we’re up to at buildwithicfi.com. This position is based in Washington, DC with the occasional travel (25%) to customer sites across the country.
What you'll need:
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Washington, DC (DC02)