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Los Angeles, California, United States of America
JOB #R1900146

Director, Communications (Consulting, Biopharma/Pharma)

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Who we are:

We are trusted advisors to Fortune 500 executives, defining strategies for communication, marketing and public affairs teams. We help leaders focus on their function’s vision and strategic planning, team structures and talent, change management, adoption of new technologies, and operating models & governance. We are proudly part of the ICF family of companies.

What we’re looking for:

PulsePoint Group is looking for a Director to lead clients and teams focusing on strategic healthcare and biopharmaceuticals communications and digital strategy. As noted above, clients are primarily in the communications, marketing and government affairs functions, and this role will require a good understanding of capabilities and operations in those functions.

We like solution-oriented leaders who focus on building collaborative teams. The ideal candidate has subject matter expertise and leadership skills that deliver high-value, strategic counsel to our clients.

What you’ll do:

Act as advisor to clients and build client relationships

  • Make strategic recommendations to clients based on understanding business needs, data analysis and subject matter expertise.
  • Oversee the strategy and planning for client accounts, understanding client needs and looking for opportunities to expand revenue.
  • Serve as healthcare/biopharmaceuticals communications expert and advisor for a client contract, both carrying out and overseeing the completion of project work and deliverables.
  • Participate in writing new business proposals.

Oversee communications strategy and change management on client accounts

  • Lead the team to consolidate research inputs and present recommendations for client’s communication strategy (e.g. internal communications, web content (intra and external), external communications).
  • Facilitate workshops and design processes to develop strategies for communications functions.
  • Lead assessment activities including approving survey design and conducting stakeholder interviews.
  • As part of assessment and/or change management, lead the review of client financials to look for opportunities for efficiency or better impact in planned spending.
  • Lead client meetings and presentations on a regular basis.
  • Manage and produce work across the lifecycle of the project such as, designing and writing content for executive-facing presentation decks, building leadership team agendas, writing change businesses cases, building strategic planning approaches.
  • Direct client teams, ensuring development of client-ready work product and presentations. Review and oversee all account processes to ensure the team is completing work of high quality. Provide feedback and coaching if needed.

Develop and deploy large-scale professional training programs

  • Gain input from senior members of the firm in approving approaches to training.
  • Provide subject matter input in development of trainings.
  • Research and write content for training courses as appropriate. 
  • Provide training suggestions to the client based on org assessments and best practice knowledge.

Team leadership and mentoring

  • Mentor team members for self-improvement.
  • Motivate the team to do their best work.
  • Promote a positive, collaborative environment.


  • 5+ years of professional management consulting experience in communications strategy
  • 5+ years of client-facing experience
  • 3+ years people management experience
  • 3+ years of healthcare/biopharmaceutical communications experience
  • Bachelor’s or Master’s Degree in communications or related business degree
  • Excellent presentation and communications skills
  • Advanced business acumen and analytical thinking
  • Ability to travel 20%-30% of the time

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity).

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

Los Angeles, CA (CA75)

Who is ICF Next?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants
Learn More About ICF Next

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