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San Antonio, Texas, United States of America
JOB #R1803121

Knowledge Management/SharePoint Specialist

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Knowledge Management/SharePoint Specialist

Randolph AFB, San Antonio TX

Put your Knowledge Management and SharePoint skills and make a difference as we develop and manage a knowledge management process and technology solution for the Air Force’s premier learning organization-Air Education and Training Command (AETC).  Help to transform the way that the Air Force accomplishes learning for hundreds of thousands of Airmen every year.

This position is located at Randolph AFB, San Antonio, TX.

This is what you will do:

  • Work with a team of researchers to build a knowledge management strategy from the ground up and help transform Air Education and Training Commands business processes.
  • Build, evolve, and maintain a repository of research on best practices, gathering information from a variety of external stakeholders including commercial industry, government, academic institutions and others
  • Train and educate Air Force members, including senior leaders, how to manage relevant knowledge using tools such as SharePoint to create relevant procedures
  • Facilitate outside community of interest participation in Human Capital Development discussions, innovations, events and projects
  • Assess training center needs, host events and conduct learning studies
  • Ensure easy access to best practices and promote sharing of information and innovation across a wide range of stakeholders
  • Grow the community web site to enable information sharing and networking
  • Assess knowledge management tools and technologies and recommend best options for knowledge management
  • Develop web-based portals to meet a broad array of stakeholder needs.

    You will need the following:

  • You must be able to obtain a government security clearance (National Agency Clearance/NAC)
  • Bachelor’s degree
  • 4+ years of experience, or equivalent, working in the Microsoft SharePoint environment or similar web-based collaboration software tool. 
  • 2+ years of experience managing and administering cloud-based data repositories, specifically within Microsoft SharePoint and including creating new sites and sub-sites, managing documents, creating custom forms, managing user access and assisting end users when needed.
  • General experience with modern collaboration technologies and practices (e.g., Slack, Microsoft Teams, Salesforce, etc.); ability to analyze a business environment and select the appropriate collaborative technology to meet the customer’s requirements. 
  • 2+ years of experience supporting an organization with over 1,000 personnel (experience operating within a constrained IT environment
  • Experience with design and implementation of web design, collaboration tools and content management including collecting, documenting, analyzing, and implementing stakeholder software requirements.
  • Ability to work directly with the government team on-site at Randolph AFB, San Antonio, TX

    ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

    ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)  

Texas Client Office (TX88)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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