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San Juan, Puerto Rico
JOB #R1802328

Disaster Recovery Case Specialist - Puerto Rico

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Disaster Recovery Case Specialist - Puerto Rico

Solving the world’s most complex challenges. At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s agile Disaster Recovery Engine is powered by an outstanding team equipped to offer expert advisory services, bring the strength of past performance and a hand’s on integrated multidisciplinary approach. Join the ICF team and help make a difference.

We have demonstrated successes supporting a variety of federal agencies such as HUD Community Development Block Grant Disaster Recovery (CDBG-DR), Environmental Protection Agency (EPA), Small Business Administration and other recovery programs and we partner Nationwide with State and Local Governments.

This important work takes a special commitment and you’ll need to be able to commit to some long hours under challenging circumstances but we, like you, know why this matters. Our opportunities span a variety of levels and our team is excited to explore your career at ICF with you! As you learn more about ICF you’ll discover that longer-term opportunities abound that give you opportunities for a superb learning environment surrounded by smart and passionate leaders in their field! 


Key Responsibilities: 

       Provide the highest level of customer service, and ensure that applicants fully understand program requirements and are frequently updated on application and grant progress

       Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems

       Prepare letters to applicants and other required program documents

       Communicate with applicants by phone, email and in-person to communicate program requirements and case status

       Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures

       Master policies and procedures governing federally-funded recovery programs

       Interact with project lead and staff from local, state and federal government agencies

       Coordinate public outreach events and off-site applicant meetings

       Provide tracking and reporting information on cases progressing from intake to closeout

Basic Qualifications: 

       Bachelor's degree; relevant experience may substitute

       2+ of related work experience

       Advanced Excel and database proficiency

       Intermediate accounting or financial proficiency

       Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents

       Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone

       Good understanding of and ability to articulate design, permitting and other construction-related subjects

       -economic and ethnically diverse applicants

       Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment

       A flexible schedule that can accommodate some evening or weekend work as may be required

Preferred Skills/Experience: 

       Language Proficiency: Bilingual preferred, Spanish and English

       Experience in customer service and/or facilitating client application to public benefit programs

       Experience in disaster recovery and/or housing support services or programs

Professional Skills: 

       Excellent verbal, interpersonal and written communication skills

       Strong analytical, problem-solving and decision-making capabilities

       Team player with the ability to work in a fast-paced environment

       Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.


Puerto Rico Remote Office (PR99)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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