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Los Angeles, California, United States of America
JOB #R1801086

Senior Associate, Organizational Design & Change Management (Consulting)

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

Senior Associate, Organizational Design & Change Management (Consulting)

Location: Los Angeles

Who we are:

ICF's PulsePoint Group are trusted advisors to Fortune 500 executives, defining strategies for communication, marketing and public affairs teams. We help leaders focus on their function’s vision and strategic planning, team structures and talent, change management, adoption of new technologies, and operating models and governance. We are proudly part of the ICF family of companies. 

What we’re looking for:

PulsePoint Group is looking for a Senior Associate to work with clients and projects focusing on organizational design, process design, organizational development and change management. Clients are primarily in the communications, marketing and government affairs functions. This role will require a good understanding of capabilities and operations in those functions. 

We like self-starters with a knack for creative problem solving. The candidate has a strong work ethic and is a committed team member who works collaboratively to deliver high-value, strategic counsel to our clients. 

What you’ll do:

Act as a day-to-day client touchpoint and project manager

  • Own the strategy and planning for deliverables from ideation to creation and take a leadership role on individual work streams.
  • Develop client-ready work product and presentations.
  • Make recommendations to internal account leaders and advise on workstream progress.
  • Help facilitate workshops and design process to develop strategies for the communications function of a large company.

Help lead work on organizational design and assessment projects 

  • Make recommendations for improvement (e.g. training, new process, new org design).
  • Assist with designing new processes in support of efficiency and work prioritization.
  • Look for opportunities for efficiency or better impact in planned spending.
  • Help manage large-scale transformation, tracking talent placement and design changes in the run-up to a large organizational announcement. 
  • Develop strategies to meet internal change management goals.

Develop and deploy large-scale professional training programs 

  • Build content for training on topics such as social/digital media skills, people management and business acumen.
  • Manage long-term content build schedules and get input and review from PulsePoint Group training experts
  • Assist in training deployment at the client site, ensuring all sessions run smoothly—including managing all materials and technology required. 

Provide problem solving and initial review on the work of associates

  • Begin the development of people management and mentoring capabilities. 
  • Review Associates work for strategic relevance and accuracy.


  • 3-5 years of professional management consulting experience in organizational design, development, or people operations
  • 2+ years of client-facing experience
  • 2+ years project management experience 
  • Bachelor’s or Master’s Degree in Organization Design, Communications or Related Business degree. 
  • Strong presentation and communications skills 
  • Advanced business acumen and analytical thinking 
  • Ability to travel 20%-30% of the time

Los Angeles, CA (CA75)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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