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Maryland, United States of America
JOB #R1800929

Sustainment Coordinator

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

Sustainment Coordinator - Adelphi, MD 

Join our team of cyber pioneers with expertise and decades of experience defending and protecting some of the nation’s most valuable resources—ICF.  Through implementation of effective cybersecurity solutions, ICF supports security awareness, readiness, resilience and response to cyber incidents.  Our extensive customer base has benefited from the leading-edge work our security engineers and data scientists perform in maintaining and advancing situational awareness of the current cyber threat landscape. 

Job Description:

ICF is currently seeking a detail oriented Sustainment Coordinator. As a member of the Sustainment team the duties include the on-boarding and retention of customers aligning for Cybersecurity Services for a well-respected client. The Sustainment Coordinator is responsible for promptly fielding and responding to new inquiries for cyber security services. This entails providing accurate guidance and support through the service alignment process.

Adhering to established SOP’s the Sustainment Coordinator works with the customer to obtain information needed to generate a database record which will track the workflow process for the service alignment. The Sustainment Coordinator will also use the customer provided information to generate both a formal support agreement and service quote for the prospective customer. Once the agreement and funding elements are completed the customer will be initiated for operational services and tracked until all operational services have been established.

The Sustainment Coordinator will be responsible for performing data management for existing customers and facilitating their annual service renewal. Additionally, the Sustainment Coordinator will have a vital role to detect, recommend and follow through on change requests to improve and enhance Sustainment team tools and operations.

Key Responsibilities:

  • Maintain a sound understanding of cyber security service offerings
  • Field and respond to service inquiries
  • Perform data management in proprietary database
  • Quote creation via quote generation tool
  • Tailor support agreements for customers using master templates
  • Build and maintain strong customer relationships
  • Coordinate with operational teams to facilitate technical support as required for active customers
  • Awareness to identify if Sustainment tools and operations need modification based on changing requirements and update Sustainment team documentation accordingly
  • Support internal and external meetings and tele-conferences as requested

Basic Qualifications: 

  • Bachelor’s Degree in Information Technology or related field
  • Minimum 5 years DoD experience in a customer service role preferably within the IA or IT industry
  • 1 year experience supporting and/or applying cloud environment concepts
  • Active DoD Secret Clearance required

Preferred Skills:

  • Knowledge of Risk Management Framework (RMF)

Professional Skills:

  • Excellent written and verbal communication skills
  • Analytical, problem-solving and decision making capabilities
  • Understanding of and/or experience with change control concepts
  • Advanced computer skills with proficiency in Microsoft Office and Adobe Acrobat
  • Ability to multi-task in a dynamically changing environment and superior time management skills

ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. ICF—together for tomorrow.

About ICF

ICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com.

Pay Transparency Statement: For more information, please click here: https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf   

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)   Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. ICF—together for tomorrow.

Maryland Client Office (MD88)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants
LEARN MORE ABOUT ICF

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