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Toronto, Ontario, Canada
JOB #1800001723

Group Account Director

Reporting to the VP, Client Solutions the Group Account Director both supports and is directly accountable for the ensuring that we deliver best-in-class planning and execution for a wide range of digital clients. For the accounts that they lead, the Group Account Director has the responsibility for ensuring that these accounts are receiving the highest level of service, value and strategic thinking from the agency.  The Group Account Director will be managing the account’s growth, profitability, and key client stakeholder relationships to deliver exceptional results within the organization.
You Are:
•A People person, you connect with people instantly!  You are able to effectively communicate your approach/vision to all stakeholders.
•Client focused, you know your clients inside and out. You form everlasting bonds by being genuine and showing passion.
•Adaptable, you can pivot rapidly in response to client demands/needs and thrive in a fluid and dynamic work environment.
•A Natural Leader, you keep everyone excited about the possibilities and challenge others to push their boundaries.
•A Strategic/Creative Thinker, able to develop alternative approaches/concepts for clients’ needs and how to achieve an optimal balance between business needs and financials
Your Key Responsibilities:
Here’s what you’ll be doing day to day…
•Relationship building: Ensuring that clients are receiving the highest level of service, value and strategic thinking from the team. Foster strong and influential relationships with the client to become a trusted advisor.
•Collaboration: Work closely with Project Managers/Delivery, Strategy, Creative and Technology teams to establish client strategies and lead the execution of all client initiatives.
•Strategy: Develop strategic growth plans for clients by demonstrating a knowledge of marketing best practices with a focus on digital technology and CRM. You address any challenges and develop the necessary solutions to best fit their short term and long term growth objectives. 
•Budgeting: Aide in the planning of long-term goals, such as annual budgets and marketing plans, managing a portfolio of clients with an aggregate annual budget of between $5MM - $10MM. Effectively negotiate and secure profitable account compensation and lead the quarterly account review process. 
•Leadership: Supervise, train and mentor a team of Senior Account Managers, Account Managers and Account Coordinators on best practices. Conduct regular team meetings and aide in the development of team members.
•Industry Expertise: Nurture top-level clients by staying in regular contact about such things as industry/business trends, landscape changes and proactive opportunities.
•Stress Management: Effectively handle any problems or issues that may arise from work quality or team performance
•Communicate: Touch base with clients, team members, and Senior Level Management on a daily basis on status of projects/pipeline of new business.
Your Experience & Intangible Traits:
The ideal candidate for a Group Account Director position will possess the following competencies:
•BA/BS Degree in Communications, Marketing or Advertising
•10 + years of account management experience in an agency environment or related professional services organizations.
•Experience driving new business development and growing accounts
•Experience working on large-scale. Integrated omnichannel programs with significant digital footprints
•Strong decision-making skills and the ability to have difficult conversations with confidence and poise a must. 
•Exceptional managerial, coaching and mentoring skills
•Ability to persuade and sell ideas
•Solid negotiation skills
Why you’ll love working here:
•Full health benefits (100% dental, short term and long term disability)
•Generous vacation and retirement plans
•Employee support program
•A brand new cell phone, with upgrades every 24 months (we’ve got your phone bill covered, too)
•Ongoing training and development opportunities, peer-taught lunch and learns and outside workshops like Ladies Learning Code
•Catered Friday lunches
•Loaded snack cupboards
•Office-ping pong and foosball tables, plus the latest and greatest video games
•Friendly community with lots of social events – from boat cruises to volleyball tournaments
•Participation in charity initiatives
Like what you see and think you’re a perfect fit? Apply today.
ICF Olson is a customer experience agency with best-in-class capabilities across the entire customer lifecycle. With nearly 1,000 employees in 12 cities across the United States and Canada, ICF Olson is one of the world’s top 50 agency companies by revenue. 
We thank all candidates in advance for their application, but only those contacted for an interview will receive a reply.
At ICF Olson, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. ICF Olson is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.
Please be assured we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes.  Please click this link to view ICF’s Privacy Statement for more details.
ICF Olson

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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