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JOB #1800000033

Strategic Account Leader, Commercial Healthcare

Strategic Group Account Director, Healthcare

We are ICF.  This is where you have more than a job; you have a career. A mission. Some people dream of changing lives, strengthening communities, broadening their perspectives, and shaping history. ICF employees do this every day. Clients rely on ICF to overcome their toughest challenges on issues that have profound impact.  ICF is driving tremendous growth in delivering business and digital experiences to leading brands.  If you seek to make a difference and solve clients’ most complex problems, let’s see where your talents will take us with the below opportunity.

We are seeking a leader who can quickly establish her or himself as a trusted advisor with client executives, develop new business, and ensure profitability within our Commercial Health Insurance markets.  The ideal candidate understands the complex health insurance environment and brings a blend of consulting, marketing and client experience.  You will manage flawless delivery across a portfolio of consulting, marketing, and experience services while growing our business, managing projects and ultimately ensuring superior client satisfaction  This position is based in Minneapolis and part of a growing and talented customer experience agency.  What you’ll get to do:
  • Use your Health Insurance expertise, consulting acumen and marketing expertise to lead business development for a Fortune 100 health insurer and develop a pipeline of new business opportunities.
  • Work with Commercial Healthcare clients to develop Healthcare Marketing, Engagement, and Experience strategies – B2B and B2C, including Brand Awareness and Direct Response.
  • Lead project strategy, development, implementation and evaluation for health care clients.
  • Develop client relationships, think creatively and provide innovative solutions to clients’ communications challenges/problems.
  • Help diverse client groups understand how to leverage technology platforms in optimizing target customer experiences and digital experience.
  • Develop new lines of business serving health insurance clients and help sell additional work to existing clients.
  • Balance strategic thinking with tactical execution to influence others.
  • Provide subject matter expertise and thought leadership in the area of strategy, marketing and communications and work collaboratively across ICF and ICF Olson to leverage clients, capabilities, talent, and knowledge.
What you’ll need for success:
  • MBA or Master’s Degree strongly preferred. Bachelor’s degree plus 5+ years of experience required
  • 10+ years of client experience, with proven success in managing large portfolios and delivering projects as well as developing new business
  • Demonstrated leadership role in the design, implementation, management, and financial review of complex, large-scale marketing and communications campaigns
  • Demonstrated leadership skills including experience guiding paid media, analytics, public relations, marketing, and outreach teams
  • Demonstrated experience working in a Healthcare Insurance/ Healthcare Payer environment and experience working with health stakeholders such as plans, payers or providers
  • Familiarity with health care reform, Medicaid, Medicare and Exchange consumers
  • Demonstrated experience working with clients to determine their marketing and consulting needs plus experience managing vendors and subcontractors
  • Experience working in a consulting firm, Public relations or ad agency
  • Ability to travel nationally-approximately 25%.
Primary Location: United States-Minnesota-Minneapolis
Who we are:
ICF Olson is a world-class agency delivering across the spectrum of customer experience: transformation and strategy, marketing and communications, public engagement, customer relationships/loyalty, creative expression, and digital experiences.  Our common POV is Think like people®. This means everything we do begins with empathy – the key to brand success in a world of ever-shrinking attention and ever-growing choice. Learn more at icfolson.com
About ICF
ICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity).
ICF Olson Digital

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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