In 2014 and again in 2015, the National Academy of Public Administration and ICF International asked federal leaders how their agencies are responding to rising expectation for “anytime, anywhere, any device access to information and services.”View the Full Report
68% report use of digital technology to effectively engage stakeholders—a 13% increase from 2014.
87% want greater access to digital technology for improved productivity—a 14% increase over 2014.
81% believe that stakeholders will increasingly demand digital engagement—a 6% increase from 2014.
Only 39% feel their agency is keeping pace with stakeholders’ expectations for anytime, anywhere access to information.
81% believe their agency primarily invests in digital technology to either automate workflow or to explore how to do so.
Only 7% believe their agency invests in digital technology to completely re-imagine existing processes.
Only 3% believe their agency are reimagining their business process to better engage stakeholders.
53% of respondents indicated that security/privacy concerns were a significant barrier to implementing digital technology.
“I appreciate the need for data security, but it is ridiculous and embarrassing that we cannot use up-to-date programs and software.”
56% of federal leaders do not believe agency employees receive adequate training on new digital technologies.
“Lack of employees with current digital skills” was identified as a top-5 barrier to digital adoption.
62% don’t know or disagree that their agency measures its ROI on digital technology.
The Federal Leaders Digital Insight Study, conducted by the National Academy of Public Administration and ICF, examines the extent to which the federal government is adopting and applying digital technology to serve stakeholders. View the various Study components: