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Heather Crum

Research Technician

Heather Crum joined ICF in 2016 as a customer service representative and processing agent. She has 5 years of customer service experience, and was chosen as one of the first Energy Advisory Specialists. On a daily basis, Heather assists residential and commercial customers to achieve their energy efficiency goals. This entails providing general program information and identifying improvements that may assist them in saving energy as well as money. Heather also reviews customer rebate applications for eligibility and follows up on any potential issues. She continues to expand her knowledge on energy efficiency and ways to help customers save money.

When not at work, you can find Heather crocheting, horseback riding, or reading. She also enjoys learning new things, and you can often find her researching things that spark her interest.