Jeff Adams joined ICF in 2006. He is a passionate digital technology and marketing executive with over 19 years of experience implementing customer engagement strategies and solutions that benefit his clients, their customers and the world we live in. Mr. Adams is a member of the Association of Energy Service Professionals as well as a committee member of the Northern Virginia Technology Council. He holds two U.S. patents related to the submission of online applications and the customer experience.
Jeff and his team deliver technology, analytics, marketing, and customer care services for some of the nation’s largest, most complex and leading demand side initiatives including Baltimore Gas & Electric (BGE), Georgia Power, New Jersey Office of Clean Energy, Southern California Edison and U.S. Department of Energy (DOE). He works closely with clients to leverage ICF’s national data universe and proprietary analytics, multichannel marketing, customer care services and the emerging application of building controls to drive behavioral change that benefit the end consumer across their energy journey but also the utility, yielding sustained engagement, customer satisfaction and loyalty.
Mr. Adams has a master’s of business administration in strategy from the Yale School of Management as well as a master’s in industrial environmental management from the Yale School of Forestry and Environmental Studies. He has a bachelor’s degree in history and a minor in environmental studies from Dartmouth College.View LinkedIn